top of page

SHIPPING & DELIVERY INFORMATION

Production Time Lines

Once your order has been placed it will be freshly prepared for you to maximise its shelf life. Turn around times are:

Samples: 7-14 days plus shipping time

Customised samples: 7-14 days plus shipping time

10-500 units per product: 7- 14 days plus shipping time

500-1000 units per product: 14 - 28 days plus shipping time

Delivery Time Lines

Once your order has been prepared it will then be sent out to you via Australia Post or by Aramex courier depending on where you live. You will be emailed tracking information directly via the courier or Australia Post so you can track the delivery of your order. Generally if your located along the east coast delivery times are 1-3 days, Victoria 2-4 days, SA 3-4 days and WA 8-9 days.

Returns, Refunds and Replacements

We offer refunds only in accordance with our obligations under applicable law which is for a major issue which cannot be fixed.

 

We do not offer refunds due to change of mind.

 

As we’re sure you can understand, we can’t offer refunds on minor issues as we don't know how the product has been stored, how much has been used or if they have been contaminated.

 

In the event you receive a faulty or defective product, please contact us as soon as possible (ideally within 48 hours of receiving the item) with a photograph of the fault and we will replace it asap.

bottom of page