Question 1

Q. Can I supply my own packaging?

Accepted Answer

A. Yes however a minimum order quantity of 50 units will apply. We request you send 5% extra to allow for faulty bottles or breakages in transit. Any unused containers will be returned with each order. We cannot store your packaging so only send us the quantity being ordered. We need neck dimensions before you send it to us to ensure it fits our machinery.

Question 2

Q. What does the prices listed include?

Accepted Answer

A. Our pricing structure listed in the online shop includes the product, the packaging & GST. The pricing excludes label design, label printing and freight.

Question 3

Q. Can I alter the formulation of the ready to order White Label Skincare range?

Accepted Answer

A. Yes we can alter the formulation of any of the white label skincare range to suit your needs as part of our customized formulation service. We can add or subtract key ingredients as you wish as long as there are no chemical incompatibilities. The MOQ for customised products is 50 units. Making alterations will create a new product and as such we recommend you consider stability testing.

Question 4

Q. Do you offer different cream chassis for the White Label Range?

Accepted Answer

A. Yes. We have a light cream-gel chassis which is suitable for younger skin (< 30) and for men, a moisturising cream chassis for more mature skin (40's to 50's) that requires more hydration and a heavy cream base for older (> 60's) dry skin that requires a heavier cream chassis. We match the cream chassis we feel works best with each of our white label products but if it does not work for your target market can change it to your preference. This allows you to easily customize your Private Label Skin Care. Contact us for details.

Question 5

Q. Do you use fragrances in the ready to order White Label Skincare Range?

Accepted Answer

A. We offer a number of scent options from unscented to scented with natural essential oil blends through to synthetic fragrance oils for those who prefer rich complex scents. We have options to suit all preferences. If you want your products scented refer to the scents page to chose from the various options. Just let us know which one you want when ordering.

Question 6

Q. How can we trust you to be our supply partner?

Accepted Answer

A. We believe our formulations are of the highest quality using cleanical principles with our PhD Cosmetic Chemist formulator performing extensive research to find the most effective ingredients available and sourcing the globe for the best suppliers. We take quality control very seriously with our background in the pharmaceutical industry. We have strict quality control standards to ensure ongoing high quality products. We operate in a purpose build laboratory built to GMP standards maintained under aseptic conditions. The quality of information provided to our clients is also professional and accurate. Just take a look at some of our information articles and the information supplied ranging from regulatory to ingredient information.

Question 7

Q. Do you supply recommended retail price lists?

Accepted Answer

A. No as the retail price will vary depending on your marketing and target market and where you position your brand in the market. We recommend to price them relative to other equivalent quality cosmeceutical brands. As a guide 200-500% mark up is standard with most products retailing in the price range of $80 - $150 depending on the product. Cleansers and cheaper serums around $50.

Question 8

Q. Is PLC organic certified?

Accepted Answer

A. We are not organic certified nor synthetic free however we are still very chemically conscious. This means all our products are free from parabens, alcohol, propylene glycol, hormone disruptors, sulphates, solvents, fragrances, gluten and dairy in order to reduce the chemical burden on the skin. We also avoid the use of specific surfactants which are known to disrupt the skin integrity. We follow cleanical principles when formulating our products.

Question 9

Q. What is your refund policy?

Accepted Answer

A. If products are faulty we will replace them immediately. Contact us within 48hrs of receiving your goods with a photo of the fault. We do not offer refunds for change of mind.

Question 10

Q. Do you design and supply labels?

Accepted Answer

A. No we do not design or supply label templates as we believe you will end up looking like everyone else in a crowded market. We recommend you have your labels professionally designed for a professional unique look to give your brand an advantage. We have partnered with a graphic designer with many years of experience creating labels for the cosmetic industry. Their details can be found on our Labeling Information page. We also recommend having your labels professionally printed for the best results which give a brilliant gloss surface for crisp color reproduction and optimum print results. This quality can only be achieved by using professional printers anything else looks amateurish. You can use a DIY designed and printed label if you prefer however it will not look as professional and will not match the high quality of our products. Our Labeling Information page provides you with all the legally required information for you to either DIY or employ a designer for your labels. It also suggests professional printers and graphic designers.

Question 11

Q. Will you apply my labels if I supply them?

Accepted Answer

A. No this is not a service we offer at this stage. We are looking into purchasing a labeling machine but minimum quantities would be required for such a service. For now it is very quick and easy to do so on your end.

Question 12

Q. Do I need to get my own insurance?

Accepted Answer

A. Yes, we highly recommend that you source product and public liability insurance as your products are not covered by our insurance.

Question 13

Q. What regulations do I need to comply with when selling my own brand?

Accepted Answer

A. As a brand owner there are a number of regulations you need to ensure you comply with to avoid any regulatory issues that may arise in the future. We have written an article on Cosmetic Regulations covering them in detail. We have also written an article on what claims you can make when advertising your products. More detailed information on cosmetic v therapeutic claims is also available in our members section of the website.

Question 14

Q. What product certifications do you supply?

Accepted Answer

A. For our white label range we can supply MSDS and Certificates of Conformity once you purchase the product in question when requested. As we do not produce large batches in anticipation of future sales and only produce to order we can only supply Certificates of Analysis for orders over 100 units per product for free. Smaller batches will incur a charge ($150) to cover the cost of the tests which include pH, viscosity and microbiology measurements. We test pH and a visual inspection for all orders despite the size for free.For any customised Private Label products stability testing is required for us to produce a Certificate of Analysis and Certificate of Conformity. If you chose to proceed with stability testing then we can supply these documents as outlined above.

Question 15

Q. Do you supply in bulk so I can package them myself?

Accepted Answer

A. Yes we can supply in bulk so you can fill your own packaging. We usually supply in 1kg, 5kg, 10kg and 20kg lots. Contact us for bulk prices.

Question 16

Q. Do I own the formulation?

Accepted Answer

A. With Private Labelling the manufacturer owns the formulation as we do not charge you any formulation costs (usually $3500 - $5000 per product). The White Label Range is sold to other businesses for relabeling, however with our Customised Private Label service the supply of the formulation remains exclusive to your business and is not sold to any other business thus it remains unique to you.

Question 17

Q. Is PLC TGA approved?

Accepted Answer

A. TGA approval is not required for cosmetic products - only for therapeutic products. We do however abide by ISO 22716 international standards which are good manufacturing practice standards that apply to the manufacture of cosmetic products. ISO 22716 approved standard operating procedures for all aspects of our business were developed to ensure the quality of cosmeceuticals supplied by PLC.

Question 18

Q. What are your turn around times?

Accepted Answer

A. Samples: 7 days plus shipping timeCustomised samples: 7 days plus shipping time 10-500 units per product: 7- 14 days plus shipping time 500-1000 units per product: 14 days plus shipping time We make all creams (including samples) fresh to order to ensure you get the maximum shelf life and the freshest product possible.

Question 19

Q. What is the shelf life of your products?

Accepted Answer

A. Products we supply range from 12 months to 2 years expiry depending on the product when stored below 25C. We only manufacture our products to order so when you order you know you get freshly made product to maximize the shelf life.

Question 20

Q. Is there any support chosing the right products?

Accepted Answer

A. Yes with over sixty white label products to chose from it can be a challenge to chose the right product combinations for your brand. For this reason we have a product selection guide available.

If you still need help feel free to contact us for advice.

Question 21

Do you deliver private label skincare across Australia?

Accepted Answer

Yes, you can order our private label skincare products for delivery Australia wide, and we’ll ship your order as efficiently as possible. If you live outside of Australia contact us before you place your order and we’ll guide you through it.

Question 22

Q. What is the difference between White Label and Private Label?

Accepted Answer

A. White Label Products include our ready to order range of skin care listed on the online store. This is the most cost effective way that allows almost immediate entry onto the market.Private Label Products are customized specifically for you and supplied exclusively to your business so remain unique to your business. This process takes time to finalize formulations and perform stability testing before release onto the market.

Question 23

Q. Are your products made in Australia?

Accepted Answer

A. Yes all our products are made in our laboratory on The Gold Coast Australia from high quality raw ingredients using USP grade ingredients when available.

Frequently asked questions