Question 1

Q. Can I supply my own packaging?

Accepted Answer

A. Yes however a minimum quantity of 50 units will apply. We request you send 5% extra to allow for faulty bottles or breakages in transit. Any unused containers will be returned with each order. We cannot store your packaging so only send us the quantity being ordered. We need neck dimensions before you send it to us to ensure it fits our machinery. We do not fill tubes and will only fill glass if you accept that we cannot be held responsible for any breakages during transit.

Question 2

Q. What does the prices listed include?

Accepted Answer

A. Our pricing includes the product, the packaging & GST. The pricing excludes label design, label printing and freight.

Question 3

Q. Can I alter the formulation of the ready to order White Label Skincare range?

Accepted Answer

A. Yes we can customize any of the white label skincare range to suit you needs as part of our customized f(https://www.privatelabelcosmeceuticals.com.au/customised-products)ormulation service. We can add or subtract key ingredients as you wish as long as there are no chemical incompatibilities. This could effect the minimum order quantities and possibly the price depending on what is required. You would also need to consider stability testing as it is a new formulation.

Question 4

Q. Do you offer other cream bases for the White Label Range?

Accepted Answer

A. If you find our standard White Label Creams are not moisturizing enough we do offer heavier cream base options for older dry skin that may required a heavier base. This allows you to easily customize your Private Label Skin Care. Contact us for details.

Question 5

Q. Do you use fragrances in the ready to order White Label Skincare Range?

Accepted Answer

A. We offer a number of scent options from unscented to scented with natural essential oil blends through to synthetic fragrance oils for those who prefer rich complex scents. We have options to suit all preferences.

If you want your products scented refer to the scents page (https://www.privatelabelcosmeceuticals.com.au/copy-of-scents)to chose from the various options. Just let us know which one you want when ordering.

Question 6

Q. Do you supply recommended retail price lists?

Accepted Answer

A. No as the retail price will vary depending on your marketing and target market and where you position your brand in the market. We recommend to price them relative to other equivalent quality cosmeceutical brands. As a guide 200-500% mark up is standard with most products retailing in the price range of $80 - $150 depending on the product. Cleansers and cheaper serums around $50.

Question 7

Q. Is PLC organic certified?

Accepted Answer

A. We are not organic certified nor synthetic free however we are still very chemically conscious. This means all our products are free from parabens, alcohol, propylene glycol, hormone disruptors, sulphates, solvents, fragrances, gluten and dairy in order to reduce the chemical burden on the skin. We also avoid the use of specific surfactants which are known to disrupt the skin integrity. We follow cleanical (https://www.privatelabelcosmeceuticals.com.au/post/private-label-cleanical-skincare)principles when formulating our products.

Question 8

Q. What is your refund policy?

Accepted Answer

A. If products are faulty we will replace them immediately. Contact us within 48hrs of receiving your goods with a photo of the fault. We do not offer refunds for change of mind.

Question 9

Q. Do you design and supply labels?

Accepted Answer

A. No we do not design or supply labels. We recommend you have your labels professionally designed and printed to give your end product a professional look and feel. We recommend using a polypropylene film label with a gloss/matte laminate as your label material for best results which give a brilliant gloss surface for crisp color reproduction and optimum print results. This quality can only be achieved by using professional printers anything else looks amateurish.

You can use a DIY designed and printed label if you prefer however it will not look as professional and will not match the high quality of our products.

We will provide you with all the legally required information for you to either DIY or employ a designer for your labels. We can recommend designers and printers for your labeling needs.

Question 10

Q. Will you apply my labels if I supply them?

Accepted Answer

A. No this is not a service we offer at this stage. We are looking into purchasing a labeling machine but minimum quantities would be required for such a service. For now it is very quick and easy to do so on your end.

Question 11

Q. Do I need to get my own insurance?

Accepted Answer

A. Yes, we highly recommend that you source product and public liability insurance as your products are not covered by our insurance.

Question 12

Q. What regulations do I need to comply with when selling my own brand?

Accepted Answer

A. As a brand owner there are a number of regulations you need to ensure you comply with to avoid any regulatory issues that may arise in the future. We have written an article on Cosmetic Regulations (https://www.privatelabelcosmeceuticals.com.au/post/private-label-skin-care-cosmetic-regulations-in-australia)covering them in detail.

Question 13

Q. Do you supply in bulk so I can package them myself?

Accepted Answer

A. Yes we can supply in bulk so you can fill your own packaging. We usually supply in 1kg, 5kg and 10kg lots. Contact (https://www.privatelabelcosmeceuticals.com.au/contact-8)us for bulk prices.

Question 14

Q. Do I own the formulation?

Accepted Answer

A. With Private Labelling the manufacturer owns the formulation. The White Label Range is sold to other businesses for relabeling, however with our Customised Private Label service we ensure the formulation remains exclusive to your business and is not sold to any other business thus it remains unique to you.

Question 15

Q. Is PLC TGA approved?

Accepted Answer

A. TGA approval is not required for cosmetic products. We do however abide by ISO 22716 international standards which are good manufacturing practice standards that apply to the manufacture of cosmetic products. ISO 22716 approved standard operating procedures for all aspects of our business were developed to ensure the quality of cosmeceuticals supplied by PLC.

Question 16

Q. What are your turn around times?

Accepted Answer

A. Samples: 7-14 days plus shipping time
Customised samples: 7-14 days plus shipping time 
10-500 units per product: 7- 14 days plus shipping time 
500-1000 units per product: 14 - 28 days plus shipping time

We make all creams (including samples) fresh to order to ensure you get the maximum shelf life and the freshest product possible.

Question 17

Q. What is the shelf life of your products?

Accepted Answer

A. Due to the high potency of our products we conservatively assign a 12 month expiry when stored below 25C to ensure the end user receives a fresh potent product. We only manufacture our creams to order so when you order you know you get freshly made product to maximize the shelf life.

Question 18

Q. Is there any support chosing the right products?

Accepted Answer

A. Yes with over sixty white label products to chose from it can be a challenge to chose the right product combinations for your brand. For this reason we have a product selection guide (https://www.privatelabelcosmeceuticals.com.au/product-guide)available.

If you still need help feel free to contact us (https://www.privatelabelcosmeceuticals.com.au/contact-8)for advice.

Question 19

Q. Do you ship outside of Australia?

Accepted Answer

A. We currently supply within Australia and New Zealand. If you live outside these countries contact us to determine if we can supply you. It is up to each individual customer to research and understand the import regulations for the country they are planning to ship to. We hold no responsibility for products held or refused at customs,  including any import duties, taxes or other charges that may occur.

Question 20

Q. What is the difference between White Label and Private Label?

Accepted Answer

A. White Label Products (https://www.privatelabelcosmeceuticals.com.au/private-label)include our ready to order range of skin care listed on the online store. This is the most cost effective way that allows almost immediate entry onto the market.

Private Label Products (https://www.privatelabelcosmeceuticals.com.au/customised-products)are customized specifically for you and supplied exclusively to your business so remain unique to your business. This process takes time to finalize formulations and perform stability testing (https://www.privatelabelcosmeceuticals.com.au/stability-testing)before release onto the market.

Question 21

Q. Are your products made in Australia?

Accepted Answer

A. Yes all our products are made in Australia on the north coast of NSW from high quality raw ingredients using USP grade ingredients when available.

SIGN UP to become a website Member

Contact

Made in Australia